Terms & Conditions

Welcome to Realz Casino. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you") and Realz Casino ("we", "us", "our"). By accessing our website, creating an account, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms in full.

If you do not agree with any part of these Terms, you must not use our platform. We reserve the right to update these Terms at any time. When we do, we will post the revised version on this page and update the "Last updated" date above. Continued use of our services after any changes constitutes your acceptance of the updated Terms. We encourage you to check this page periodically.

To use our Services you must create an Account. By registering, you confirm that: (a) you are at least 18 years of age; (b) you are legally permitted to gamble under the laws of your jurisdiction; (c) you are not acting on behalf of a third party; (d) all information you provide during registration is accurate, complete, and up to date.

Each player may hold only one Account. If we detect multiple accounts belonging to the same individual, household, IP address, or device, we reserve the right to close duplicate accounts, void any associated bonuses, and retain only the balance from the original account. You are responsible for keeping your login credentials secure. We will not be liable for any losses arising from unauthorised access to your Account due to your failure to protect your password.

We may request identity verification documents at any time. If you fail to provide satisfactory documentation within 14 days of our request, we reserve the right to suspend or close your Account. Acceptable documents include a valid passport or driver's licence, a recent utility bill or bank statement for address verification, and proof of payment method ownership.

All bonuses, free spins, and promotional offers are subject to the following general terms unless specific bonus terms state otherwise. We encourage you to read both these general terms and any promotion-specific conditions carefully before opting in.

You agree not to engage in any of the following while using our Services: (a) using any automated software, bots, or third-party tools to interact with our Platform; (b) exploiting bugs, glitches, or errors in game software — you must report these to us immediately; (c) colluding with other players to gain an unfair advantage; (d) money laundering or using our platform to process proceeds of crime; (e) accessing our Services from a jurisdiction where online gambling is prohibited; (f) providing false, misleading, or incomplete information during registration or verification.

Violation of any of these prohibitions may result in immediate account closure, forfeiture of balances, and reporting to relevant authorities. We use advanced fraud detection and transaction monitoring systems to identify prohibited activities. Our security team reviews flagged accounts daily.

Your personal data is handled in accordance with our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also acknowledge and accept our Privacy Policy. We are committed to protecting your personal information and comply with the New Zealand Privacy Act 2020 and applicable international data protection regulations.

We may revise these Terms from time to time to reflect changes in legislation, regulatory requirements, or our operational practices. When material changes are made, we will notify registered players via email and display a notice on our Platform for a minimum of 7 days. The revised Terms become effective on the date published unless otherwise stated.

If you do not agree with any revised Terms, you have the right to close your Account and withdraw your remaining balance before the new Terms take effect. Continuing to use our Services after the effective date constitutes acceptance of the revised Terms. For questions about any changes, please contact our support team — we are always happy to clarify.