Privacy Policy

At Realz Casino, we are committed to protecting the personal information of every player. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over your information. It applies to all interactions with our platform including website visits, account registration, gameplay, deposits, withdrawals, and customer support communications.

We comply with the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR) where applicable, and the data protection requirements of our licensing authority. By using our Services, you acknowledge that you have read and understood this Policy. If you have questions about anything contained here, our Data Protection team is available through the contact details at the bottom of this page.

We process your personal data only for lawful purposes. Here are the specific ways we use the information we collect: (a) to create and manage your player account; (b) to verify your identity and age, as required by our licence conditions and anti-money laundering regulations; (c) to process your deposits and withdrawals; (d) to provide customer support and respond to your enquiries; (e) to detect and prevent fraud, money laundering, and other prohibited activities; (f) to monitor gambling patterns and intervene where we identify signs of problem gambling; (g) to send you promotional communications, but only if you have opted in; (h) to comply with legal and regulatory obligations; (i) to improve our platform, games, and services through anonymised analytics.

We will never sell your personal information to third parties for marketing purposes. We do not use your data for automated decision-making or profiling that produces legal effects concerning you, except where required for fraud prevention or regulatory compliance.

We share your personal data only with trusted third parties who need it to provide services on our behalf or where legally required. These include: payment processors (to handle deposits and withdrawals securely), KYC and identity verification providers (to confirm your identity and age), game providers (anonymised gameplay data for technical operation of games), regulatory and licensing authorities (upon lawful request), law enforcement agencies (where required by law or court order), and professional advisors (legal, audit, and accounting services under strict confidentiality).

All third-party processors are contractually required to protect your data to the same standard we apply. We do not permit them to use your data for their own purposes. Where data is transferred outside New Zealand or the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms approved by relevant data protection authorities.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include: 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers; encrypted storage for sensitive data at rest; regular penetration testing and vulnerability assessments by independent security firms; role-based access controls limiting employee access to personal data on a need-to-know basis; two-factor authentication available for player accounts; automated monitoring and alerting for suspicious activity.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. If you suspect any unauthorised access to your account, contact our support team immediately. We will investigate and take appropriate action without delay.